The following steps are meant to serve as a guide to troubleshooting your connection to the CURRENT Broadband® service on your computer, router or any other Internet-ready device. These questions assume that you have installed your power line modem correctly and successfully activated service on your computer, router or other Internet-ready device. You should verify that both of these steps have been completed before continuing.

1.       Open a web browser and attempt to connect to 3 different well-known web sites.

2.       Release and Renew your connection.

3.       Perform a ping test to see if your connection is active.

4.       Verify that your modem is plugged directly into a wall outlet and not a power strip, surge protector, UPS, extension cord or any other power device.

5.       Restart your modem by unplugging it from the wall, waiting 10 seconds and then plugging it back in to your wall outlet.

6.       Restart your computer.

If you performed all of these steps and are still experiencing difficulty connecting, call 1-877-7PLUGIN (1-877-775-8446) for assistance.